Return and Exchange Policy

For any reason your purchase does not give you complete satisfaction, the purchase can be returned under the following guidelines.

A receipt is needed for any return or exchange. Return without a receipt can be made only if verification of purchase can be made in our system.

HAIR Care

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• Returns within 30 days for full refund or store credit or up to 60 days for a store credit.

• Product MUST be at least 3⁄4 full in original packaging to be accepted for a refund or exchange

• No returns on Liter Size shampoo and conditioners.  

• No returns or exchanges beyond 60 days.

• We Do Not Take returns on the following items

• Nail Care & Polishes

• Liter Size Shampoo and Conditioners

• Holiday Items & Seasonal Items

• Brushes, Combs and Picks

ALL STYLING TOOLS AND BLOW DRYERS

YOU MUST HAVE YOUR ORIGINAL PACKAGING FOR ANY RETURNS OR EXCHANGES OF APPLIANCES

• All appliances, Including all Irons and Dryers

• Within 30 days opened or unopened full refund or exchange with original package.

• Within 60 days opened - must have original box and all parts for exchange or store credit

• Manufacturer Warranty will kick in after 60 days and the warranty is determined by the manufacturer.

• Manufacturer warranties require original box or packaging. We recommend you always keep your box & register your product with the manufacturer to ensure any warranty they have will be in place.

SPECIAL ORDER ITEMS

• No refunds or exchanges

Bare Minerals

• Return or exchange within 10 days of purchase.  No Returns on Special or Holiday Items.

BOUTIQUE ITEMS

• No refunds or exchanges

Free Gift or Buy 1 Get 1 Half or similar purchases.

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• Client must bring Free gift back to get refund or exchange and it must not be used and in original condition.

• If a client does not bring back the free or discounted item, the client will only receive 50% of the price of the purchased product. Free items alone cannot be returned or exchanged.

Credit Card Purchases – A Credit to customers credit card will be made where applicable.

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• If paid by check, a 14 day waiting period (Until check is cleared) before issuing any store credit or exchanging.

• Cash back if originally paid by cash.

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* We reserve the right to alter and change our policy without notice.

10/6/2017